Italy | €4.90 / £4.50
Including San Marino and Vatican City
Delivery in 1–3 business days (+2 days for islands)
Zone 1 | €6.90 / £5.90
Austria, Belgium, Bulgaria, Croatia, Denmark, Estonia, Finland, France, Germany, Greece, Ireland, Latvia, Lithuania, Luxembourg, Netherlands, Poland, Portugal, Czech Republic, Romania, Slovakia, Slovenia, Spain, Sweden, Hungary
Delivery in 1–5 business days
Zone 2 | €6.90
UK, United States, Canada
Delivery starting from 7 business days
Zone 3 | €30 / £25.50
Switzerland, Turkey
Delivery starting from 5 business days
Rest of the world | €30 / £25.50
All other destinations
Delivery starting from 5 business days
Delivery & Returns
Free shipping for all orders of €49 / £49 or more (after discounts and excluding taxes).
Orders are prepared within 1–2 business days. During peak periods (such as Black Friday or Seasonal Sales), please allow 1–2 additional business days.
Orders placed after 12:00 PM on Friday or during the weekend will be processed starting the following Monday.
TRACKING & DELIVERY
Delivery times and costs for your destination
For deliveries outside the European Union, and remote areas, import duties, taxes or customs charges may apply. These charges are determined by local authorities and are the responsibility of the recipient.
Tracking your order
You will receive an email with your tracking link as soon as the order has been shipped. Please monitor the tracking status regularly: the recipient is responsible for receiving the parcel. Staying updated helps avoid delays and ensures a smooth delivery.
Delivery address
Once the shipment has been confirmed, the delivery address and delivery instructions cannot be modified.
Order changes and cancellations
Cancellation requests submitted after an order has entered preparation or processing cannot be guaranteed.
Once the order has been shipped or handed over to the courier, the order can no longer be cancelled or modified. This also applies to cancellation requests related to import duties, taxes or customs charges that may apply in the destination country.
Where we deliver
We do not ship to Pack-Stations, lockers or PO boxes. Please provide a private or company address and ensure that someone can receive the parcel.
Need to reschedule?
For any changes to delivery or to arrange a new delivery date, please contact the courier’s customer service directly. Only the courier can modify delivery arrangements once the shipment is in transit.
CUSTOMS & DUTIES
For deliveries outside the European Union, the recipient acts as the importer of record and is responsible for complying with all applicable laws and regulations in the destination country.
Import duties, customs clearance fees, local taxes and any other charges related to the importation of goods are the responsibility of the recipient.
These charges:
- are determined by local authorities
- are separate from shipping costs
- are not calculated, controlled or collected by 24Bottles
Shipping costs shown at checkout do not include customs duties or import taxes, even when free shipping is offered. Customs authorities or local carriers may request payment of duties or taxes before or after delivery, depending on local regulations Import duties and taxes are always the responsibility of the recipient, except in cases related to warranty replacements.
Refused shipments and unpaid customs charges
If import duties or taxes are refused or not paid and the parcel is returned or abandoned by the carrier or customs authorities, 24Bottles reserves the right to issue a partial refund excluding:
- the original shipping costs (even if initially offered free of charge)
- any customs duties, clearance fees or additional logistics costs incurred
RETURNS & REFUNDS
If for any reason you are not completely satisfied with your order, you may return eligible items within 30 days from delivery.
This extended return period is offered voluntarily and does not affect your statutory 14-day withdrawal right under applicable consumer protection law.
How to request a return
To start a return, please follow the instructions available in the Returns section of our website. Providing complete and accurate information will help us process your request smoothly.
Return conditions
Products must:
- be unused and unwashed
- not be customised or personalised
- be returned in their original packaging with all accessories
Because our products are designed for contact with food and beverages, we may request photographs of the internal condition of bottles or containers before approving a return.
We do not offer product exchanges within the standard return process. However, this does not affect your rights under our legal or commercial warranty, which may provide replacement in the case of defective products.
Return shipping
Free return shipping may be available in selected countries and under specific conditions.
Due to international shipping costs, customs regulations and operational constraints, we cannot guarantee free returns worldwide.
- Where free return shipping is available, we will provide a return label and detailed instructions.
- Where free return shipping is not available, the return shipment must be arranged at your own expense.
For returns shipped from countries outside the European Union or from remote areas, parcels must be sent free of customs duties, taxes or import charges for the recipient.
If customs duties, taxes or clearance fees are applied to the return shipment, the parcel may be refused or the corresponding amount may be deducted from the refund.
CONTACT & SUPPORT
For further details regarding contractual terms, legal rights and warranty conditions, please consult our Terms & Conditions.
Need help? Visit our Help Center to learn more about our products and how to take care of them.
You can also email us for additional support. We usually reply within five working days (Mon–Fri, 9:00–17:00 CET). If you need to follow up on the same email, make sure to use the same thread rather than opening multiple tickets.
